Returns and Exchanges

Pieces purchased from Enamorette are eligible for an exchange or refund when:
An exchange will be accepted when:
  • Pieces are returned to us within 10 Days of Delivery
  • Pieces are returned to us in their original condition, unworn, unmarked, unwashed and with their original tags attached
  • Pieces are accompanied with a valid Return Card
* Please note that any pieces purchased on sale are not eligible for a refund or exchange*
 
Enamorette also advises that when returning your pieces, we encourage customers to use a traceable method. Enamorette cannot be held liable should an exchange or return to our Head Office go missing in transit to us, and thus your exchange will be unable to be completed.
Enamorette does not cover the cost of your shipment fees should you wish to exchange pieces or request a refund.
Returns Procedure:
  1. Please contact our Customer Care to request a Return Authorisation Number (R.A) within 10 days of delivery - hello@enamorette.shop
  2. Within your email, please include your order number and the pieces you wish to exchange or return
  3. Once we receive your return, you will receive an email informing you that we have received your exchange request. Once your exchange has been completed and processed, we shall cover the postage and send to your requested exchange pieces.
    If you have requested a refund, you will also receive an email informing you that your return has been received and the refund processed. Please be aware that it can take up to 10 days for the funds to show in your account.
Repeated Returns – Please be aware that we do monitor the number of returns that are made by our customers, and continuous or consecutive returns will be flagged and may be refused at our discretion.
Please be aware that Enamorette cannot accept any returns that have been visibly worn, washed, damaged, or had their tags removed, so please ensure you take care when trying you're pieces on. Should we receive returned pieces in this condition, you will need to cover the cost to have the items sent back to you as they will not be accepted.